1、Q: Can applications be submitted while the movement control order (MCO) is in effect?
A: Yes, applications can be submitted online through the Expatriate Service Division (ESD) system as per standard practice. However, as the MCO is in effect, there will be no decisions made on applications until further notice.
Q: On behalf of applicants, what can be done for those whose passes are expiring soon? How can one proceed with pass Endorsement/ Transfer of Endorsement/ Special Pass/ Cancellation/ Permission to Study?
A: All Immigration Department offices are closed during the MCO period. All expatriates can remain in the country until further notice.
Q: I have an emergency where I need to exit Malaysia as soon as possible. How can I proceed?
A: All Immigration Department offices are closed during the MCO period. However, expatriates are allowed to leave the country. Please contact your respective embassies for further details.
Q: How can physical documents for online amendment/ online cancellation/ appeal or document sighting be submitted to MYXpats Centre?
A: These services will be put on hold until further notice.
Q: If an applicant’s passport is currently at MYXpats Centre, how do I retrieve the passport for the applicant?
A: You may contact us at firstname.lastname@example.org for advice.
Q: What will happen to scheduled meetings or appointments with MYXpats Centre?
A: Currently, all scheduled meetings and appointments with MYXpats are postponed until further notice.
Q: How do I get a certified true copy of a marriage certificate by the respective embassies when I am unable to travel?
A: There is no exemption from the Immigration Department regarding this and you will need to complete the process once the Malaysian government lifts the MCO.
Q: What happens to applications that were submitted for processing and their expiry date during the MCO period?
A: Applications will be processed accordingly. However, all approvals and final decisions may be delayed.
Q: What will happen to applications pending endorsement? For example, the expat is in the country for endorsement and his or her social visit pass is expiring during the MCO period, but the passport has not yet been submitted for endorsement.
A All Immigration Department offices are closed during the MCO period. All expatriates can remain in the country until further notice.
Q: Is the Immigration Department headquarters in Putrajaya still operating during the MCO period?
A: All Immigration Department offices are closed during the MCO period, until further notice by the Malaysian Government.
Q: What should I do if the police or Immigration officers stop me and request for my passport if I am not able to collect the passport before the MCO is lifted?
A: Please keep and carry a copy of your passport and any supporting documents (for example, proof of submission of passport such as e-mail notification) with you at all times, as proof to the respective authorities. Do contact your employer if you encounter any issues.